Privacy Policy
Effective Date: 7 October 2026
Last Updated: 25 September 2026
Seychelles Postal Services (“SPS”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and online services.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or use the Seychelles Postal Services website.
- Information We Collect
Depending on how you use our website and services, we may collect information such as:
Personal Information
- Full name;
- Postal and delivery addresses;
- Email address;
- Telephone or mobile number;
- Identification or verification information where required for a postal service;
- Account or login information, where applicable;
- Information provided through online forms, enquiries, applications, or customer-service requests.
Transaction Information
Where applicable, we may collect information relating to postal transactions, payments, purchases, bookings, or other services requested through the website.
Payment card or other payment information may be processed by authorised payment service providers. Where applicable, SPS may not directly store complete payment-card information.
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address;
- Browser type and version;
- Device type;
- Operating system;
- Date and time of visits;
- Pages viewed and website interactions;
- Referring website or source; and
- Other technical or diagnostic information.
- How We Collect Information
We may collect personal information:
- Directly from you when you complete an online form;
- When you create or use an online account;
- When you request or use a postal service;
- When you contact us by email, telephone, or through the website;
- When you make an online payment or transaction;
- Through cookies and similar technologies; and
- From authorised service providers or other lawful sources where necessary to provide our services.
- How We Use Your Information
We may use personal information for legitimate business and operational purposes, including to:
- Provide and manage postal and related services;
- Process applications, requests, transactions, and payments;
- Process and track postal items where applicable;
- Respond to enquiries and customer-service requests;
- Verify identity or information where required;
- Communicate with you about services, transactions, or requests;
- Maintain and improve our website and online services;
- Monitor website performance and security;
- Prevent fraud, misuse, and unauthorised activity;
- Comply with legal, regulatory, and governmental requirements; and
- Maintain appropriate records for operational, administrative, accounting, and auditing purposes.
Where required by applicable law, we will seek your consent before using your personal information for purposes that require consent.
- Legal Basis for Processing
SPS will process personal information in accordance with applicable laws and regulations of the Republic of Seychelles.
Depending on the circumstances, processing may be necessary to:
- Provide a service requested by you;
- Fulfil a legal or regulatory obligation;
- Protect the rights, property, or security of SPS, customers, or other persons;
- Perform legitimate operational or administrative functions; or
- Obtain and rely on your consent where consent is required.
- Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, security, performance, and user experience.
Cookies may be used to:
- Enable essential website functions;
- Remember preferences;
- Understand how visitors use the website;
- Improve website performance; and
- Support analytics or other authorised website functions.
Where required, we will provide appropriate information or obtain consent for non-essential cookies.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
- Sharing Personal Information
SPS will not sell your personal information.
We may share personal information where necessary and lawful with:
- Authorised employees and representatives of SPS;
- Service providers supporting our website, IT systems, communications, payments, hosting, security, or other business operations;
- Government authorities, regulators, law-enforcement agencies, or other public bodies where required or permitted by law;
- Postal, customs, delivery, or other relevant authorities where necessary to provide a requested service; and
- Professional advisers or other authorised parties where reasonably necessary for legitimate business or legal purposes.
Third parties receiving personal information will be expected to handle it appropriately and in accordance with applicable requirements.
- International Transfers
Some service providers or systems used by SPS may process or store information outside Seychelles.
Where personal information is transferred outside Seychelles, SPS will take reasonable steps to ensure that the transfer and subsequent processing comply with applicable legal requirements and appropriate safeguards.
- Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain appropriate business records, resolve disputes, comply with legal obligations, and enforce agreements.
Retention periods may vary depending on the type of information and the relevant service or legal requirement.
When personal information is no longer required, SPS will take reasonable steps to securely delete, destroy, or anonymise it, subject to applicable record-retention requirements.
- Information Security
SPS takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
You should take reasonable precautions when submitting personal information online, including protecting passwords and other account credentials.
- Your Privacy Rights
Subject to applicable law and any relevant limitations, you may have rights concerning your personal information, including the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal information where legally applicable;
- Object to or request restriction of certain processing;
- Withdraw consent where processing is based on consent; and
- Raise a concern or complaint about how your personal information is handled.
Requests should be submitted using the contact details provided below. SPS may need to verify your identity before processing certain requests.
- Children’s Privacy
Our website is not intended to knowingly collect personal information from children except where necessary to provide a service and where permitted by applicable law.
Where personal information relating to a child is required, it should be provided by or with the involvement of an appropriate parent, guardian, or authorised person where required.
- Third-Party Websites
Our website may contain links to third-party websites or services.
This Privacy Policy does not apply to websites or services that are not operated by SPS. We encourage you to review the privacy policies of third-party websites before providing them with personal information.
- Changes to This Privacy Policy
SPS may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When changes are made, the updated policy will be published on this website and the “Last Updated” date will be revised.
We encourage you to review this Privacy Policy periodically.
- Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a concern about the handling of your personal information, please contact:
Seychelles Postal Services
P.O. Box 60, Liberty House
Independence Avenue
Victoria, Mahé
Republic of Seychelles
Telephone: +248 4288555
Email: customerservice1@seychellespost.gov.sc
Website: www.seychelles.post
- Complaints
If you believe that your personal information has been handled improperly, please contact Seychelles Postal Services using the contact details above.
Where applicable, you may also have the right to raise a complaint with the relevant data-protection or regulatory authority in Seychelles.
Last Updated: 25 September 2026