Terms and Conditions
Effective Date: 7 October 2026
Last Updated: 30 September 2026
Introduction
Welcome to the official website of Seychelles Postal Services (“Seychelles Postal Services”, “SPS”, “we”, “us” or “our”).
These Terms of Use (“Terms”) govern your access to and use of the Seychelles Postal Services website, including its webpages, content, online tools, forms, applications and other services made available through the website (collectively, the “Website”).
By accessing or using the Website, you agree to comply with these Terms. If you do not agree with these Terms, please do not use the Website.
Seychelles Postal Services is the public postal operator in Seychelles and provides postal and related services, including letter and parcel services, courier and messenger services, and other authorised services
Use of the Website
You may use the Website for lawful purposes and in accordance with these Terms.
You agree that you will not:
- use the Website for any unlawful, fraudulent or unauthorised purpose;
- attempt to gain unauthorised access to the Website, its systems, servers or databases;
- interfere with or disrupt the operation or security of the Website;
- introduce viruses, malware or other harmful or malicious code;
- use automated systems, bots, crawlers or similar tools to access or collect information from the Website without our prior written permission;
- impersonate Seychelles Postal Services or any of its employees, representatives or other persons;
- submit false, misleading, fraudulent or inaccurate information through the Website;
- use the Website to infringe the rights of another person; or
- otherwise use the Website in a manner that may damage, disable, overburden or impair the Website or prevent others from using it.
We reserve the right to restrict or suspend access to the Website where we reasonably consider this necessary to protect the Website, its users or our systems.
Website Content
The information provided on the Website is intended to provide general information about Seychelles Postal Services, its services, facilities, products, notices and other matters relevant to postal services.
We make reasonable efforts to ensure that information published on the Website is accurate and up to date. However, information may change from time to time and we do not guarantee that all information will always be complete, accurate, current or free from errors.
Information concerning postal rates, delivery times, service availability, prohibited or restricted items and other service conditions may be subject to change.
Where a specific service is governed by separate terms, conditions, regulations, legislation or service requirements, those provisions will apply to that service.
Postal Rates and Charges
Any postal rates, fees, charges or other prices displayed on the Website are provided for information purposes and may be changed from time to time.
Unless expressly stated otherwise, a price displayed on the Website should not be treated as a binding quotation or guarantee that a particular service will be available at that price.
Additional charges, taxes, customs duties or other fees may apply depending on the nature, destination, weight, size and contents of a postal item and the service selected.
Online Services and Forms
The Website may provide online forms, tracking services, enquiries, applications, payment services or other digital facilities.
Where you use an online service, you are responsible for providing information that is accurate, complete and current.
You must not knowingly submit false, misleading or fraudulent information.
We may decline, suspend or cancel an online request where:
- information provided is incomplete or inaccurate;
- the request does not meet applicable requirements;
- the service is unavailable;
- we are required to do so by law or regulation; or
- we reasonably believe that the request is fraudulent, abusive or unauthorised.
Parcel Tracking and Service Information
Where the Website provides parcel or mail tracking functionality, tracking information is provided based on information available to Seychelles Postal Services and/or relevant postal partners.
Tracking information may not always be available immediately and may be delayed, incomplete or subject to technical or operational limitations.
A tracking status does not, by itself, modify the contractual terms, delivery standards or liability provisions applicable to the relevant postal service.
Intellectual Property
Unless otherwise stated, the Website and its contents, including text, graphics, photographs, logos, designs, documents, icons, videos, software and other materials, are owned by or licensed to Seychelles Postal Services or are otherwise used lawfully.
You may view, download or print material from the Website for your personal, informational or legitimate business purposes, provided that you do not:
- remove copyright, trademark or other proprietary notices;
- modify or alter the material;
- reproduce substantial portions of the Website for commercial purposes without permission; or
- represent the material as your own.
The name, logo and branding of Seychelles Postal Services may not be used without appropriate authorisation.
Links to Third-Party Websites
The Website may contain links to websites or online services operated by third parties.
These links are provided for convenience or informational purposes. Seychelles Postal Services does not necessarily endorse or control third-party websites, their content, products or services.
Your use of a third-party website is subject to that website’s own terms and conditions and privacy policies.
Seychelles Postal Services is not responsible for the availability, accuracy, security, content or privacy practices of third-party websites.
User-Submitted Information
Where the Website allows you to submit information, comments, enquiries, feedback or other material, you must ensure that the information you provide is lawful, accurate and does not infringe the rights of another person.
You must not submit material that is:
- unlawful or fraudulent;
- defamatory or threatening;
- discriminatory or abusive;
- obscene or otherwise inappropriate;
- intended to facilitate unlawful activity;
- infected with malicious software; or
- in breach of another person’s intellectual property, privacy or other legal rights.
You remain responsible for information you submit through the Website.
Privacy and Personal Information
Seychelles Postal Services may collect and process personal information through the Website.
Our processing of personal information is governed by applicable data protection legislation and our Privacy Policy.
Please review our Privacy Policy for information about the types of personal information we collect, the purposes for which we use it, how it is protected and your rights in relation to your personal information.
Cookies
The Website may use cookies and similar technologies.
Cookies may be used to provide essential Website functionality, remember preferences, improve Website performance, analyse Website usage and support certain services.
Further information is available in our Cookie Policy.
Website Availability and Security
We aim to keep the Website available and functioning properly. However, we do not guarantee that the Website will always be available, uninterrupted, secure or free from errors.
The Website may occasionally be unavailable because of:
- maintenance;
- upgrades;
- technical problems;
- telecommunications or internet failures;
- security incidents;
- circumstances beyond our reasonable control; or
- other operational reasons.
You are responsible for maintaining appropriate security on the device and internet connection you use to access the Website.
No Unauthorised Access
You must not attempt to circumvent security measures, access restricted areas, obtain information that you are not authorised to access, or interfere with the Website’s infrastructure.
Any suspected unauthorised access, security vulnerability or malicious activity may be investigated and, where appropriate, reported to the relevant authorities.
Disclaimer
To the extent permitted by applicable law, the Website and its content are provided on an “as available” basis.
Seychelles Postal Services does not warrant that:
- the Website will meet every user’s requirements;
- the Website will always be available;
- information on the Website will always be complete, accurate or current;
- the Website will be free from technical defects or harmful components; or
- any particular online service will remain available indefinitely.
Nothing in these Terms excludes or limits any liability or legal obligation that cannot lawfully be excluded or limited under the laws of Seychelles.
Limitation of Liability
To the maximum extent permitted by applicable law, Seychelles Postal Services will not be liable for loss or damage arising solely from your use of, or inability to use, the Website, including losses resulting from interruptions, technical failures or reliance on general information published on the Website.
This limitation does not apply where liability cannot lawfully be excluded or limited.
The terms governing the carriage, delivery, loss, damage or delay of postal items are determined by the applicable postal legislation, regulations and service conditions and are not replaced by these Website Terms of Use.
Indemnity
To the extent permitted by law, you agree to indemnify and hold Seychelles Postal Services harmless from claims, losses, liabilities, costs or expenses arising from your unlawful use of the Website, your violation of these Terms, or your infringement of another person’s rights.
Changes to These Terms
Seychelles Postal Services may update these Terms from time to time.
Changes may be made to reflect:
- changes to the Website;
- new or amended online services;
- changes in postal services or operational requirements;
- changes in applicable legislation or regulations; or
- changes to our policies and practices.
The updated version will be published on this page with the revised “Last Updated” date.
Your continued use of the Website after updated Terms have been published constitutes your acceptance of the revised Terms, to the extent permitted by law.
Governing Law
These Terms are governed by and interpreted in accordance with the laws of the Republic of Seychelles.
Any dispute concerning these Terms or your use of the Website will be subject to the applicable jurisdiction of the courts of Seychelles, unless applicable law provides otherwise.
Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful and enforceable.
The remaining provisions will continue to apply.
Entire Agreement
These Terms, together with any policies or terms expressly incorporated into them, constitute the terms governing your use of the Website.
Additional terms may apply to particular products, services, online transactions or applications.
Contact Us
If you have questions, comments or concerns about these Terms or the Website, please contact:
Seychelles Postal Services
Liberty House
P.O. Box 60
Victoria, Mahé
Seychelles
Telephone: +248 4288555
Email: customerservice1@seychellespost.gov.sc
Website: www.seychelles.post
For service-related enquiries, please use the relevant customer service contact details published on the Website.